Last Updated: March 19, 2023
Please ensure that you also read and understand our Refunds Policy, Terms of Service, and our Privacy Policy.
Shipping
Shipping prices vary based on your location, the items you ordered, and the size of the package(s) we send to you. Shipping prices you pay may also include handling and packaging fees. Some shipping methods may include tracking codes and some may not. If your package contains tracking, you will receive it in an email. If you do not receive your tracking number for a shipment, please submit a request to our customer care team using the request tickethere.
Carrier timelines for delivery to your address may vary, and all timelines we provide for delivery are estimates.
International customers may be required to pay customs and duties fees to receive the package in your location.
Certain products may be provided on a pre-order basis, in which case the estimated carrier timeline shall only become applicable once the product pre-order period has finished, and the orders are ready to ship. Pre-order timelines vary. Estimated Pre-order timelines may be clearly outlined on the product page and are estimated. If you have questions about a pre-order or other order timelines or delivery, please submit a request to our customer care team using the request tickethere.
If you return an item, you will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping a return or exchange item over $49, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit.
Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time.
This document may be updated at any time by us.
Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split shipped.
Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request tickethere.
We ship products to you through cross-border logistics in China.
We support shipping to the following regions:
North America: United States, Canada
Oceania: Australia
Europe: UK, France, Germany, Spain, Italy, Netherlands
freight:
Shipping is free on orders over $49 or €49, otherwise there is a $10 or €10 shipping fee.
Transportation time:
It will take about 15-30 days or so. The fastest normal time limit is about 15 days. If you have not received the package 30 days after the order is shipped, please contact us by email. We will check the package information and verify whether it is missing.
track:
After the order is shipped, there will be a shipping package tracking number, you can check it at https://www.17track.net/ through the tracking number.
Delivery time:
After your payment, we need about 1~5 days to process the order delivery, (we will send the package to the international logistics provider first, and after they receive the goods for processing, we will mark your order as shipped, It will take the next day at the earliest before there will be logistics tracking information)